FOR IMMEDIATE RELEASE
Contact:
Nick Points, Vice President
CharTec
support@chartec.net | (866) 544-2772

CharTec Addresses Sudden and Unexplained Shift in Relationship with Sophos

Bakersfield, CA – June 3, 2025 – CharTec, a longstanding champion of the Managed Service Provider (MSP) community and trusted technology partner to hundreds of businesses nationwide, is issuing this statement in light of recent developments involving Sophos, a vendor with whom we have maintained a multi-year partnership.

Over the past several weeks, CharTec has received troubling reports that Sophos began contacting our clients directly, seeking to transition them into an alternative purchasing relationship, effectively bypassing and displacing CharTec. Sophos took these actions without clear communication or cooperation with CharTec. Unfortunately, despite our repeated attempts to initiate dialogue, clarify the status of our partnership, and coordinate a responsible transition if one were truly necessary, CharTec has received no response.

CharTec has always believed in transparency, accountability, and, most importantly, loyalty to our clients. We remain deeply committed to supporting small businesses, emerging Managed Service Providers (MSPs), and every partner we have had the privilege of serving, regardless of size, background, or annual revenue. That commitment remains unchanged, even when vendors do.

We want our partners and clients to know: CharTec is committed to you. We are actively working to ensure continued access to world-class cybersecurity solutions through alternative vendors who share our values. Our team remains available and committed to providing uninterrupted support, with your best interests at heart.

Vendors come and go. CharTec’s doors remain open to our partners, clients, and any vendor who values integrity, collaboration, and the entrepreneurial spirit of the MSP community.

We appreciate your trust in CharTec, and we will continue to earn it every single day.

About CharTec

CharTec is the leading business development and training organization for Managed Service Providers, offering advanced technical solutions, business consulting, and sales enablement tools that empower MSPs of all sizes to succeed. Headquartered in Bakersfield, California, CharTec has proudly served the channel for over a decade with unwavering dedication to innovation, education, and community.