One of the best parts of CharTec Academy is seeing how the different pieces of an MSP business fit together.
You spend time looking at sales, marketing, service, operations, leadership, AI, and profitability. You see real systems in action, ask questions, and start thinking about what could work inside your own business. And that’swhere the right technology and business partners can make a difference.
Our Academy sponsors bring capabilities that can help MSPs solve specific problems, expand their services, improve operations, and support their clients more effectively.
Here’s a closer look at the companies that help make that possible.
Running an MSP means keeping up with more than client needs. You also have to keep up with vendors, products, services, training, and the constant question of what to offer next.
D&H Distributing gives technology providers a broad channel resource for doing exactly that. The company provides technology solutions and services to resellers and retailers across North America, backed by dedicated sales and support teams, specialist expertise, solution architects, partner marketing, training, events, and an expanded solutions portfolio.
That’s crucial when your clients expect you to bring them options without forcing your team to become an expert in every product category.
D&H can also support areas such as cloud, security, infrastructure, and professional services. Its partner-first approach is built around helping technology providers grow, rather than simply moving products from one place to another.
Sometimes an MSP knows exactly what a client needs, but building and maintaining the infrastructure to deliver it is another matter.
That’s where CorKat Cloud comes in. CorKat helps MSPs deliver cloud solutions without the cost and complexity of building their own infrastructure. Its platform can be white-labeled, allowing an MSP to offer cloud hosting, backup, and virtual resources under its own brand while CorKat provides the underlying infrastructure.
The model also gives MSPs flexibility. You can maintain administrative control or have CorKat handle more of the ongoing management. Servers, storage, and virtual machines can be provisioned through its enterprise-class data centers, while a Solutions Architect is available for design, deployment, and optimization support.
For an MSP looking to expand its cloud services, that can mean adding capability without taking on the full burden of building a cloud environment from scratch.
Your clients may need more cloud services, more Microsoft expertise, or more technical support than your current team can comfortably provide. That doesn’t automatically mean hiring another full-time employee.
Sherweb gives MSPs another way to extend their capabilities. Beyond cloud distribution, Sherweb offers access to specialists who can help with cybersecurity, continuity, Microsoft solutions, migrations, and technical services. Its professional services include outsourced IT helpdesk, MDR, NOC, and other support that can work behind the scenes or under an MSP's brand.
That flexibility makes a difference when an opportunity is a good fit for your business but your team doesn’t have the capacity or specialized knowledge to handle every part of delivery alone.
Sherweb also provides account management, sales and marketing support, and Microsoft specialists who can help partners navigate opportunities and grow their cloud business.
Microsoft 365 has become part of how many businesses communicate, collaborate, and get work done. That also makes compromised identities a business problem, not simply a security alert for the IT team.
Petra Security focuses specifically on identity threats in Microsoft 365. Its ITDR platform is designed to detect, remediate, and report identity attacks at machine speed, giving MSPs and IT teams greater visibility into activity across Microsoft 365.
The platform can examine logs and activity such as sign-ins, Exchange, SharePoint, Teams, permissions, devices, applications, and URL clicks. Petra Security also provides forensic capabilities that can help organizations investigate what happened during an incident.
For an MSP, that creates another layer of visibility around a part of the environment where an account compromise can quickly affect a client's people, data, and business operations.
After an identity is compromised, it’s vital to understand what happened and have a way to detect and respond quickly. That’s the security problem Petra Security is built to address.
Backup is one of those services nobody wants to think about until the day it’s needed. But when that day comes, it isn’t about whether backups exist or not anymore. It’s whether recovery will work when the business needs it.
SLIDE is built around business continuity and disaster recovery for MSPs, with always-encrypted BCDR and an infrastructure designed without the legacy technology the company says can limit older platforms.
The platform also focuses on reducing the work involved in managing backup and recovery. Workflow automation can turn repetitive tasks into hands-off processes, while modern search makes it easier to find devices, backups, files, and events. An open API allows MSPs to integrate and automate SLIDE within their existing tools and workflows.
For an MSP, those capabilities are even more valuable than the backup itself. Less manual work can make service delivery easier to manage, while faster access to information can matter when a client is waiting for answers.
Sometimes the problem is not the software. It is the way the software is being used.
FocusPlanIT works with MSPs to improve the strategy, structure, and support around the business systems they already rely on. The company specializes in platforms including ConnectWise and QuickBooks, helping organizations optimize implementations instead of simply adding another tool.
Its services cover areas such as sales processes, quoting, opportunity management, procurement, service desk, dispatching, project management, automation, KPI reporting, invoicing, agreements, and finance workflows. FocusPlanIT also provides ConnectWise consulting, administration, training, and hands-on guidance.
When an MSP has already invested in a business management platform but still finds that processes depend on workarounds, manual steps, or tribal knowledge, FocusPlanIT’s services become invaluable.
The goal is to make the systems support the business rather than become another source of work. In a nutshell, FocusPlanIT helps turn your investment into a better business system.
You probably have no shortage of data. But do you actually see what it’s telling you?
Resplendent Data connects data from software and databases, combines it, and turns it into visual dashboards that can be used for business decisions. The platform supports real-time data refreshes, connections to multiple sources, custom dashboards, and shared views that update automatically.
For an MSP, that can bring information from different parts of the business into one place. Instead of moving between systems to understand sales, service, projects, revenue, or other metrics, leaders can build dashboards around the numbers they actually need to watch.
When the right numbers are visible, a conversation can change. A sales pipeline may need attention. Service activity may be trending differently. Revenue may not be moving the way leadership expected.
Resplendent Data is designed to make those signals easier to see and make them useful for making better decisions.
Take What You Learned Back to Your MSP
Academy gives you two days to step out of the daily grind and look at your business differently. You see real systems, ask questions, and discover approaches you can take back to your own team.
The right partners can be part of that process.
Whether you are looking to expand your services, strengthen security, improve operations, make better use of your existing systems, or get more useful information from your business, the companies above offer different ways to put those ideas into practice.
You never know which conversation, idea, or new perspective will end up changing the way you look at your own MSP.
That’s what makes the Academy worth the trip.
If you’d like to experience it for yourself, join us at the next Academy.
