Day 1 - June 24, 2026
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7:00 AM
mealsLocation: Vendor Lobby
Registration, Facility Tours & Breakfast
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8:00 AM
welcomeLocation: CharTec Main Training Room
Academy Kickoff: What to Expect & Setting Expectations
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Alex Rogers
CEO and Co-Founder,
CharTec & ARRC Technology -
Nick Points
VP,
CharTec -
Josh Gossett
CEO,
CoreTech
Read Description
Every MSP faces different challenges, goals, and growth opportunities. In this opening session, we'll set the stage for the next two days by identifying what attendees want to learn, accomplish, and take back to their businesses. Together, we'll map objectives, align expectations, and provide a roadmap for how the Academy experience will help address the sales, marketing, operational, and leadership challenges MSPs are facing today. This interactive kickoff ensures everyone starts with clarity, purpose, and a plan for maximizing their time at Academy.
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9:45 AM
marketingLocation: ARRC Training Room
Why Your MSP Marketing Isn't Creating Sales Conversations
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Emalee Sugano
Senior Director of Marketing,
Local Marketers
Read Description
Most MSPs aren’t struggling because they aren’t marketing. They’re struggling because their marketing isn’t creating enough real sales conversations. The blogs are being posted. Emails are going out. Social media is active. Some MSPs are even using AI to generate more content faster than ever before. Yet despite all the activity, many still feel stuck with inconsistent pipeline growth, slowing referrals, and prospects that never seem to move forward. In this session, we’ll break down why most MSP marketing fails to convert and what successful MSPs are doing differently. We’ll cover the messaging mistakes that make MSPs sound interchangeable, how to create curiosity that actually gets prospects to engage, and where AI can genuinely improve your marketing and sales process instead of simply creating more noise. You’ll learn: - Why most MSP marketing gets ignored - The difference between marketing activity and pipeline generation - How to create messaging that sparks conversations - Where AI helps MSPs improve marketing and sales execution - How to better align marketing and sales to drive real growth If your marketing feels busy but isn’t producing enough opportunities, this session will help you rethink the way your MSP creates demand and starts conversations.
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9:45 AM
salesLocation: CharTec Main Training Room
MSP Sales Powered by AI: From Better Discovery to Faster Closes
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Nick Points
VP,
CharTec
Read Description
If your MSP sales pipeline feels inconsistent or deals keep stalling out, the problem usually isn’t effort. It’s execution, consistency, and the inability to scale the sales process efficiently. Today, the MSPs pulling ahead aren’t necessarily working harder. They’re using AI to improve prospecting, sharpen Discovery conversations, streamline presentations, eliminate busywork, and create more consistent sales execution across the board. In this session, we’ll break down how MSPs are practically using AI throughout the sales process to create better conversations, uncover stronger buying triggers, improve follow-up, and close deals with more confidence. This is not another generic “use ChatGPT” session. We’ll focus on real-world AI applications MSPs can use immediately to improve sales performance without losing the human element that builds trust and drives long-term client relationships. What You’ll Learn: - How AI can improve prospecting and increase response rates - Ways to uncover stronger buying triggers during Discovery - How to streamline presentations and proposal preparation - Using AI to improve follow-up consistency and sales execution - How MSPs are reducing busywork and increasing sales efficiency - Practical AI workflows that support a more predictable revenue process If you’re looking for ways to improve consistency, create more qualified opportunities, and modernize your MSP sales process, this session will show you how AI is changing the way successful MSPs sell.
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11:15 AM
welcomeLocation: CharTec Main Training Room
Fast-Paced Hot Takes
Read Description
How is Academy going so far? What have you learned? What do you hope to learn next? You'll hear from some of the amazing sponsors who help make Academy possible, sharing valuable insights, tools, and resources that can help MSPs improve efficiency, profitability, and growth. In addition, get ready for a rapid-fire round of hot takes from the CharTec team. Our experts will share quick, practical, and sometimes provocative perspectives on the biggest challenges MSPs are facing today from sales and marketing to operations, leadership, AI, and growth. Expect actionable ideas, fresh viewpoints, and real-world advice you can immediately apply to your business. Fast-paced, engaging, and packed with value, this session is designed to leave you with new ideas, renewed energy, and a clear path for making the most of the rest of your Academy experience.
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12:30 PM
mealsLocation: Back Patio
Networking Lunch & Keys to the Castle
Read Description
Networking Lunch is more than just a meal, it's an opportunity to connect, collaborate, and learn from your peers. Join designated discussion tables organized by key MSP topics and sponsor partners, allowing you to dive deeper into the challenges, strategies, and solutions most relevant to your business. You'll also receive the "Keys to the Castle," giving you exclusive access to explore our fully functioning MSP operation. Take a behind-the-scenes look at the systems, processes, and workflows that power a successful MSP, while engaging directly with CharTec team members and sponsors to ask questions, gain insights, and uncover ideas you can bring back to your own organization. Whether you're looking to network with fellow MSPs, learn from industry experts, or see proven operational excellence in action, this lunch experience is designed to deliver valuable conversations and practical takeaways.
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1:45 PM
operationsLocation: ARRC Training Room
A Day in the Life of the Modern MSP
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Dan Martin
Chief Evangelist,
CharTec
Read Description
n this session, we’ll discuss how growing MSPs transition from reactive day-to-day operations into more structured, predictable, and scalable businesses. We’ll break down the operational disciplines that create stronger visibility, better accountability, improved forecasting, and healthier decision-making across the organization. You’ll learn how successful MSP leaders create operational cadence, align departments, monitor the right metrics, and reduce the constant “fire drill” mentality that limits growth. We’ll also discuss how AI and operational reporting tools can improve visibility, leadership oversight, and strategic decision-making across the business. You’ll learn: - Why many MSPs remain trapped in reactive operations - How to create better operational visibility across departments - The metrics and reporting structures that support growth - Ways to improve accountability and execution across teams - How operational cadence reduces chaos and improves decision-making - Where AI can support leadership visibility and operational management If your MSP feels busy but difficult to scale, this session will help you shift from constantly reacting to running a more operationally mature business.
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1:45 PM
salesLocation: CharTec Main Training Room
From Prospect to Close: First Appointments
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Nick Points
VP,
CharTec
Read Description
In this session, you’ll learn proven techniques for getting prospects to open up. Through effective questioning and active listening, you’ll discover how to pinpoint their true pain points, tailor your solutions to their unique needs, and position yourself as the must-have provider they didn’t know they were missing. And before you put it into practice live, you’ll learn how sharpen your skills using our proprietary AI tool—a safe place to practice voicemails and outreach, get a score on your performance, and build confidence before the real conversations begin. Get ready to turn “we’re fine” into “let’s talk!”
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3:15 PM
welcomeLocation: CharTec Main Training Room
DRaaS, TCO & the New Reality of Resilience
Read Description
Customers don’t buy backup. They buy certainty. Modern recovery strategies are shifting from infrastructure-heavy disaster recovery to outcome-driven resilience focused on speed, simplicity, and business continuity. Attendees will learn how DRaaS, AI, and Total Cost of Ownership are reshaping customer expectations, and leave with practical ways to position recovery as a business outcome rather than a technology conversation.
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3:15 PM
welcomeLocation: ARRC Training Room
Mastering the Microsoft Motion: Renewals, Upsell, and Copilot with D&H
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Rob Ollikainen
Cloud Sales Specialist,
D&H Distributing
Read Description
D&H Distributing is a leading North American technology distributor delivering end-to-end IT solutions across SMB and enterprise channels. Its Advanced Solutions practice focuses on high-growth areas including cloud, security, infrastructure, modern workplace, and AI, enabling partners with curated portfolios, technical expertise, and go-to-market support. D&H’s customer service model is built on accessibility, accountability, and partnership—combining dedicated account teams, subject-matter experts, and streamlined operations to accelerate deal execution and improve partner outcomes. Through personalized support, enablement resources, and collaborative planning, D&H empowers vendors and resellers to drive growth, maximize ROI, and deliver impactful solutions to their end customers and partners globally.
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4:00 PM
salesLocation: CharTec Main Training Room
Mastering Discovery: Uncovering the Real Pain Behind the Technology
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Nick Points
VP,
CharTec
Read Description
Ever hear these from prospects: 'Any chance we could speed this up?' 'Can you just give me the price already?' 'I have another meeting—finish the presentation with my office manager, and I’ll get back to you.' It’s painful, but all too common. In this session, we’ll show you how to move beyond the 'amateur slideshow' approach and transform your sales presentations into engaging, high-impact conversations. Learn how to read the room, captivate your audience, and present your solutions in a way that keeps prospects hooked. By the end, you’ll be ready to close the deal straight from the stage!
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5:15 PM
mealsLocation: Vendor Lobby
"Casino Night", Dinner, Drinks & Networking
Read Description
CorKat presents: Casino Night! Join us for roulette, blackjack, poker, and craps. Dinner will be in the lobby until casino night is prepped to play, then we'll be moving what remains, outside.
Day 2 - June 25, 2026
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7:00 AM
mealsLocation: Vendor Lobby
Breakfast and Networking
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8:30 AM
salesLocation: CharTec Main Training Room
Winning the Day You Present: Close on Value and Kill Objections
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Nick Points
VP,
CharTec
Read Description
Do objections from potential clients feel like roadblocks in your sales process? From concerns about pricing and timing to questions about the competition, what if you could anticipate and address these objections before they even arise? In this session, we’ll equip you with proven strategies to confidently respond to common sales objections, turning challenges into opportunities. By mastering how to handle concerns about pricing, timing, and more, you'll be able to demonstrate your value more effectively and close agreements the day you present.
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11:15 AM
welcomeLocation: CharTec Main Training Room
Cleaning Out the Closet: Making the Jump from On-Prem to Datacenter
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Timothy Yaussi
Solutions Architect,
CorKat
Read Description
Is your on-premise solution starting to feel like a messy IT closet? It might be time to clean things up and move to the cloud. In this session, we’ll explain the core differences between on-premise and cloud solutions, and dive into the challenges and opportunities that come with the switch. We’ll also give you the tools to evaluate costs, scalability, security, and efficiency so you can make an informed decision.
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11:15 AM
welcomeLocation: ARRC Training Room
Death to the Ticket: The Future of MSP Service Delivery
Read Description
Thread is leading the shift to Intelligent Service Delivery—building the platform and framework for MSPs who refuse to choose between service excellence and profitability. We provide the intelligence foundation that threads context across every interaction—so issues are understood immediately, routed intelligently, and resolved with confidence. The next decade’s winners will ditch ticket-driven support for Intelligent Service Delivery. Death to the ticket.
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12:00 PM
welcomeLocation: ARRC Training Room
The Future of Authentication: How MSPs Can Improve Security While Reducing Complexity
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Danny Obaseki
Head of Channel Development,
KZero Passwordless
Read Description
Passwords aren't disappearing overnight, but the way organizations authenticate users is changing rapidly. As cyber threats continue to target credentials, MSPs need a practical approach to strengthen security without adding complexity for technicians or end users. In this session, we'll explore the evolution of authentication, from traditional passwords to passwordless technologies, and discuss why a hybrid approach that combines password managers, biometrics, passkeys, SSO, and passwordless authentication delivers the best balance of security, usability, and operational efficiency. Learn how MSPs can reduce risk, simplify access management, and create a roadmap toward a more secure future
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12:00 PM
welcomeLocation: CharTec Main Training Room
Turning Identity Security Into Recurring Revenue
Read Description
HENNGE helps MSPs deliver stronger identity security to SMB clients without forcing costly Microsoft 365 license upgrades. HENNGE Identity adds practical access protection for environments using Microsoft 365 Business Basic, Business Standard, or E1, giving MSPs a simple way to package identity security as a recurring managed service. With accessible pricing, strong margins, reusable policies, and dedicated MSP support, HENNGE helps partners protect more clients, reduce technician burden, and build scalable identity offerings.
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12:30 PM
mealsLocation: Back Patio
Networking Lunch & Key to the Castle
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1:45 PM
operationsLocation: CharTec Main Training Room
How High-Performing MSP Service Teams Actually Use AI
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Roger Lawrence
Director of Technology,
CharTec -
Dan Martin
Chief Evangelist,
CharTec
Read Description
Most MSPs are experimenting with AI. Very few are using it in ways that actually improve operational efficiency, service delivery, team performance, and scalability. In this session, CharTec’s Director of Technology and senior engineering leadership will pull back the curtain on how AI is being practically implemented inside a real MSP service department to create smarter workflows, reduce operational bottlenecks, improve technician efficiency, and support scalable growth. This is not a theoretical discussion about AI tools or generic ChatGPT prompts. This session focuses on the real-world operational side of AI inside an MSP environment, including how AI can support service management, documentation, internal communication, technician workflows, reporting, escalation processes, client engagement, and overall technical business excellence. You’ll learn: - How AI is being used to improve service department efficiency - Ways to reduce technician overwhelm and operational chaos - How leadership can leverage AI for better visibility and team management - Practical AI workflows MSPs can implement immediately - Where AI genuinely improves scalability versus where it creates more noise - How operational excellence directly impacts profitability and client experience If you’re looking for practical ways to make your MSP more efficient, scalable, and operationally mature, this session will give you a behind-the-scenes look at how a high-performing MSP technical team is approaching AI today.
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1:45 PM
salesLocation: ARRC Training Room
Hiring Your Next Sales Superstar: What MSPs Need to Know
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Josh Gossett
CEO,
CoreTech
Read Description
Finding a top-performing sales hunter for your MSP can feel like searching for a needle in a haystack. In this insightful session, Josh Gossett breaks down what it really takes to identify, hire, and retain the right person for your sales team. Using the proven DISC assessment tool, Josh reveals the key personality traits and behaviors that align with success in sales, and how to recognize them during the hiring process. But hiring is just the beginning—Josh also shares tips for setting up your new sales professional for long-term success in the MSP space. If you’ve been frustrated by hiring mismatches or inconsistent sales performance, this session will help you streamline your hiring process and build a high-impact sales team that drives results.
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3:15 PM
operationsLocation: ARRC Training Room
Building an MSP that Actually Scales
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Dan Martin
Chief Evangelist,
CharTec
Read Description
Many MSPs struggle with profitability not because they lack clients, but because service delivery is inconsistent, reactive, and difficult to scale efficiently. In this session, we’ll break down how successful MSPs standardize service delivery to improve efficiency, reduce operational chaos, protect margins, and create a more scalable client experience. We’ll discuss the systems, workflows, documentation standards, escalation processes, and operational habits that help MSPs move away from “hero culture” and toward repeatable, predictable service execution. You’ll also see how automation and AI can support operational consistency by improving documentation, ticket management, reporting, technician workflows, and internal visibility. You’ll learn: · Why reactive service models limit profitability and scalability · How standardization improves operational efficiency · The operational risks of relying on tribal knowledge · How to improve documentation and escalation workflows · Ways automation and AI can reduce operational friction · How service consistency improves both margins and client satisfaction If your service department feels reactive, inconsistent, or overly dependent on specific individuals, this session will help you create a more scalable and profitable operational model.
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3:15 PM
salesLocation: CharTec Main Training Room
How to Get More Revenue from Your Existing Client Base
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Nick Points
VP,
CharTec
Read Description
Most MSPs are sitting on untapped revenue opportunities inside their existing client base. The problem isn't a lack of opportunity, it's that many Technology Business Reviews focus on tickets, reports, and technical updates instead of business outcomes, future planning, and growth conversations. In this Academy session, you'll learn how to transform your Technology Business Reviews into a powerful revenue-generation tool. We'll show you how to identify expansion opportunities before clients ask, uncover business initiatives that create project work, position new services naturally within client conversations, and build a review process that consistently drives additional recurring revenue. You'll learn how to ask better questions, connect technology recommendations to business goals, present strategic roadmaps clients want to invest in, and create a follow-up process that turns conversations into signed agreements. If you're looking for a more predictable way to grow without constantly chasing new prospects, this session will show you how to generate more revenue from the clients you already have.
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4:30 PM
marketingLocation: CharTec Main Training Room
Bridging the Divide: Aligning Sales and Marketing for Ultimate Growth
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Brandi Rogers
Premium Marketing Director,
CharTec -
Josh Gossett
CEO,
CoreTech
Read Description
Is your sales team blaming marketing for weak leads, while marketing accuses sales of dropping the ball? This session dives into one of the biggest challenges MSPs face: bridging the gap between two departments that should be working hand in hand. Discover how to turn finger-pointing into high-fives by aligning strategies, sharing goals, and creating a seamless handoff process that converts prospects into loyal clients. Are you ready to unite your teams and unleash your business's full growth potential?
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6:00 PM
mealsLocation: Vendor Lobby
Dinner, Drinks and Networking, with Live Music
Read Description
Dinner, networking, and music in the Vendor Lobby
Day 3 -
No sessions found for
Alex Rogers
CEO, CharTec
Alex Rogers is the founder and CEO of CharTec, the channel’s leading provider of total business consulting and training in sales, operations, marketing, finance/accounting and HR. Rogers has successfully helped to transform over 1,200 MSPs and IT Service providers across the globe since launching the company in 2009. A revolutionary thinker and Master IT sales expert, Alex consistently fills seats at any event for his stirring trainings on sales strategies and tactics that completely turn around close ratios and build multi-million dollar businesses.
Before CharTec, Alex saw what the channel was missing: someone that could teach people how to really sell managed services. Using his experience as CEO of multi-million dollar MSP, ARRC Technology, the award-winning practice he founded in 1992 with a $300 investment, he developed CharTec to assist IT service providers with providing and selling equipment under the HaaS model. Since then, CharTec has grown to be the largest MSP training facility in North America focusing on sales, marketing, operations, and culture. Alex has been recognized in the industry as a three time CRN Channel Chief, the Best Breakout at IT Nation, and Bull’s Eye’s Innovator of the Year.
A rapidly growing and acclaimed solution provider in the channel, CharTec is continually recognized for its innovation and has achieved numerous accomplishments since its inception such as two Best Channel Program awards at IT Nation, Best Revenue Generator at IT Nation, Best in Show at IT Nation, Inc. 500/5000 Fastest Growing Private Companies in America, MSPMentor Top 100 MSPs in North America, Bull’s Eye’s Master MSP, Best Channel Program by ASCII, a Best Channel Vendor and “Best Channel Product” by Business Solutions Magazine.
A father of two and avid hunter and fisherman, Alex takes great pride in being a cornerstone of the local business community while providing valuable employment and growth opportunities in a region stricken with double-digit unemployment.
Monique Rogers
CXO and Co-Founder, CharTec
Dr. Monique Rogers is a visionary leader, lifelong learner, and passionate advocate for holistic well-being and empowerment. As the Co-Founder of ARRC Technology and CharTec, Dr. Rogers has not only built transformative businesses but has also embodied the power of purpose, resilience, and intention in every aspect of her journey.
Her academic foundation is rooted in a Bachelor's degree in Communications with a focus on Business Administration and Marketing from CSUB, a Master’s in Industrial and Organizational Psychology from Walden University, and a Doctorate of Education from USC, where her groundbreaking dissertation, "Negotiation Strategies for Women Impacting the Gender Earnings Gap at Midlife," highlights her commitment to creating equitable pathways for women. She has further honed her wisdom through the Harvard University Program on Negotiation and is currently pursuing a Master's in Law at USC Gould School of Law, embracing continuous growth as a way of life.
Dr. Rogers' professional journey began with a bold vision: transforming a two-person technology repair start-up into ARRC Enterprises, Inc., a thriving managed technology services company and five-time INC 5000 honoree. Alongside its sister company, CharTec, which empowers and educates technology leaders globally, ARRC continues to be a pillar of innovation and service in Kern County after 32 years.
Beyond her professional accomplishments, Dr. Rogers embraces her role as a mother, nurturing two grown young adults, and the loving caretaker of her two rescue dogs. Her spirit of service extends into her personal life, where she finds balance and inner peace through teaching yoga. Grounded in mindfulness, movement, and intention, she inspires others to cultivate harmony in their personal and professional lives.
A recipient of the prestigious CSUB Hall of Fame Alumni Award, Dr. Rogers exemplifies that true success is about aligning ambition with authenticity, heart, and purpose. Her life's work is a testament to the transformative power of perseverance, compassion, and service. Whether she is leading innovative businesses, empowering women, or guiding others toward inner peace through yoga, Dr. Rogers is a radiant force for positive change, reminding us all that wholeness, happiness, and growth begin from within.
Nick Points
VP, CharTec
Working at CharTec, I am able to combine my experience in Sales Leadership and my passion for Sales to help transform MSP Sales People into Sales Professionals.
I enjoy the opportunity to work with MSP Business Owners and Sales people from all over the world and help them turn the corners in their businesses and reach revenue goals never thought possible.
Specialties Include Public Speaking, Sales Training, Coaching and Accountability, Process Improvement, and Client Management.
Brandi Rogers
Premium Marketing Director, CharTec
Brandi Rogers is a woman of many talents. Not only is she the Marketing Director of CharTec, LLC, but she is also the creator and owner of Brandi Lenore, a professional styling company. What's more, Brandi has a proven track record of success in a variety of fields. For example, she spent 5 years as a Branch Platform Manager for the Bank of America, managing a sales team. And before that, she worked as the operations manager for Cenegenics, a high-end health services provider in Beverly Hills. In both positions, Brandi demonstrated her ability to lead and motivate others to achieve.
results. Not only is she an expert in marketing and sales, but she is also a passionate animal lover. In 2017, she founded Mutts and Runts Rescue, a non-profit organization dedicated to saving stray dogs in Kern County by raising funds to provide medical care. With her vast experience in sales, marketing, and management, Brandi is uniquely qualified to lead CharTec's marketing efforts. Under her guidance, the company has flourished, and she has helped countless MSPs to grow their businesses. Brandi is a true asset to the CharTec team and an inspiration to all who know her.
Dan Martin
Chief Evangelist, CharTec
With over 25 years of dedicated service in the Managed Service Provider (MSP) industry, Dan Martin has continually pushed the boundaries of excellence and innovation. As a dynamic leader, he has held key roles in pioneering organizations and left an indelible mark on the IT landscape.
Professional Journey:
Vice President and Owner - Connections for Business (Retired)
Dan Martin's illustrious career began at Connections for Business, a prominent MSP in South Florida since 1976. As Vice President, he played a pivotal role in shaping the company's success. His visionary leadership ensured clients received cutting-edge, proactive managed service solutions, setting the gold standard for efficiency and reliability.
President of ConnectSMART
Later in his journey, Dan assumed the role of President at ConnectSMART, where he harnessed his deep MSP experience to drive the company forward. His strategic prowess and unwavering commitment to innovation have propelled ConnectSMART to the forefront of the industry. Under his leadership, the company consistently led the market with groundbreaking product roadmaps and real-time visibility solutions for service providers worldwide.
Chief Evangelist - Resplendent Data
Currently, as the Chief Evangelist of Resplendent Data, Dan remains at the forefront of technology. Leveraging his wealth of knowledge and experience, he drives innovation in data visualization and dashboard platforms. His visionary insights continue to shape the industry's future.
Thought Leadership and Industry Impact:
Dan Martin is not just a seasoned expert but also a trusted advisor to many in the IT sector. His extensive knowledge and insights make him a sought-after speaker at national IT conferences. His contributions to the MSP field have set new standards and inspired countless professionals to reach new heights in their careers.
Dan Martin's enduring commitment to excellence, innovation, and the MSP industry makes him a true luminary in the field. His legacy is one of visionary leadership, pushing the boundaries of what is possible, and inspiring others to do the same.
Roger Lawrence
Director of Technology, CharTec
Roger is a visionary IT leader who combines technical expertise with a deep understanding of business needs. With over two decades of experience, Roger brings a wealth of expertise and leadership to ARRC and CharTec.
Process Define and Deployment
Emerging technology and forward thinking strategy
Agreement Tracking
Compliance and Regulations
Connectwise and Reporting
Tony Bela
CFO, CharTec
Biography coming soon...
Josh Gossett
CEO, CoreTech
I consider myself a very eclectic driven individual. I am an entrepreneur at heart and am addicted to self-improvement. I enjoy creating my own objectives and path in life rather that be within my company or with my family. I live by the philosophy to always strive to be the best version of yourself. I love people and therefore I love the service industry. Success in life and in business is what I look for in every day!
Eric Crane
Video Content Director, CharTec
After working in Hollywood, Independent Films, and as a Script Doctor, Eric entered the marketing industry in 2019 and immediately became the most sought-after AD producer in his region; becoming an expert in all form of video & digital marketing, even producing a Superbowl Commercial. Now as CharTec’s Video Content & Platform Director, Eric has been mastering the art of industry-specific marketing for Managed Service Providers. Understanding that it is here to stay, Eric began studying all things AI, integrating it into all of his work, and developing ways to utilize AI in all things MSP.
Giovanni Sanguilly
CEO & Founder, GlassHive
Giovanni Sanguily is the founder of GlassHive, a platform dedicated to enhancing marketing and sales for Managed Service Providers (MSPs). With over two decades in the IT channel, Giovanni has led initiatives that focus on operational efficiency and business growth.
His journey from aspiring comic book artist to tech entrepreneur underscores his belief in the power of storytelling and creativity in business. Through his video series, "The Turn," Giovanni shares insights on overcoming business bottlenecks and the importance of differentiation in the marketplace
Bill Black
CEO, FocusPlanit
Bill Black and his team of expert consultants specialize in turning ConnectWise—a powerful but complex platform—into a streamlined, efficient tool that supports and enhances MSP processes. As someone who has owned and sold seven successful businesses, including a thriving MSP that he grew organically and sold in 2012, Bill knows firsthand the challenges MSPs face. Since then, he has dedicated his expertise to helping other MSPs optimize their ConnectWise setups, ensuring the software works for them, not the other way around.
With FocusPlanit, Bill and his team have helped hundreds of MSPs harness the full potential of ConnectWise to drive efficiency, growth, and profitability. When he’s not transforming businesses, Bill enjoys a good cigar and quality time with family and friends.
Leonard DiMiceli
Channel Chief, RYTHMz
Leonard is a seasoned IT sales executive with over 20 years of experience driving growth for software and cybersecurity providers across global markets. Recognized on MSP Mentor’s Top 250 Channel Executives and SMB Nation’s Top 150 Influential Channel Chiefs lists, he has built a reputation for generating seven-figure revenues by forging strategic partnerships with Fortune 500 companies and leading international sales initiatives.
Currently overseeing a team of 14 and managing 450+ channel reseller accounts across the Americas, Leonard specializes in go-to-market strategy, customer acquisition, and brand storytelling. A frequent industry speaker and trusted advisor, he is known for elevating sales operations and expanding market presence in small business, mid-market, and enterprise sectors.
Rebecca Robbins
Cloud Sales Manager, D&H Distributing
Bio coming soon...
Andrew Zehnder
AI Implementation Specialist, Breach Secure Now
Bio coming soon...
Timothy Yaussi
Solutions Architect, CorKat
Hybrid cloud solutions are best understood coming from a hybrid employee. Tim Yaussi brings a unique approach to the private cloud topic as he works in both sales and operations. He has over 15 years in the IT industry, 7 with CorKat specifically, and has a Physics degree from Colorado State University.
Steve Copeland
Founder & CEO, RYTHMz
Steve Copeland is the CEO of RYTHMz Network, where he leads the company in pioneering 5G network solutions with a focus on secure and reliable connectivity. Under his leadership, RYTHMz has developed strategic partnerships and harnessed the power of satellite communications and 5G technology to optimize client operations. In his concurrent role at NEFT Vodka, Steve has been instrumental in improving IT infrastructure and enhancing customer relationship management, boosting the company's competitive advantage. His leadership style is marked by a commitment to innovation, agility, and a deep understanding of client needs. Steve was recognized as one of the Top 150 SMB Consultants by SMB Nation Magazine in 2012 and received a Channel Choice Award for consulting from Looks Cloudy Magazine in 2013.
Doug Kreitzberg
Founder & CEO, SeedPod Cyber
As CEO of USI Affinity and Programs (2004-2018), Doug led affinity business development, marketing and program businesses, including professional liability, commercial property & casualty, personal lines and life and disability programs.
In 2018, Doug founded a cybersecurity and data privacy risk consulting firm. It was through his consulting practice that he learned the value that Managed Service Providers bring to small and medium sized businesses. That insight formed the basis for SeedPod Cyber, a cyber insurance managing general agency Kreitzberg founded in 2021 which partners with Managed Service Providers to provide cyber insurance to their clients.
Todd Billiar
Director, Strategic Partnerships
Todd Billiar has over 25 years of dedicated experience in the field of technology consulting and service, as a technical specialist, a manager, and a vendor. He brings years of experience in the channel, having worked for large and small VARs, MSPs, and multiple IT channel-focused vendors.
Ashley Borrelli
Regional Sales Manager, CharTec
Experienced Regional Sales Manager with a demonstrated history of working in the Information Technology and Managed Services industry. Skilled in Sales, Team Building, Account Management, Networking, and Marketing. Strong Sales professional with a Associate of Science (AS) focused in Psychology from Bakersfield College.
Meet The Speakers
Alex Rogers
CEO and Co-Founder, CharTec & ARRC Technology
