by: Rex Frank, Dan Martin, Kelsey Zeiders
When you first start your business you accept tickets any way they come in – cell phone, web submission, email, carrier pigeon. You can give your customers a lot of love this way, but it’s not scalable. When is it time to add a dispatcher to the mix? Who should that person be? Can it be a joint role? A longtime ARRC Service Coordinator will provide the tricks of the trade.