ACADEMY AGENDA

Day 1 WEDNESDAY, JUNE 5

Sessions Key Guide

Sales
Operations
Marketing
Sponsor

TIME

SESSION

SPEAKER

LOCATION

7:00am - 7:50am

Registration and Welcome in Vendor Showcase
Facility Tours

Lobby

8:00am - 9:20am

Setting Expectations (Sales Process)

Nick Points

CharTec Main Training Room

9:30am - 10:20am

Overcoming Sales Demotivators

Nick Points

CharTec Main Training Room

What to Expect When You’re Expecting Leads

Emalee Sugano (Virtual)

ARRC Training Room

Service Managers Roundtable

Conference Room 4

10:30am - 11:20am

Defining the Offering

Nick Points

CharTec Main Training Room

Dispatch: Who? What? How?

Rex Frank
Dan Martin
Kelsey Zeiders

ARRC Training Room

11:30am - 12:00pm

CorKat

Tracie Crites

CharTec Main Training Room

Broadvoice:

Eric Brooker

ARRC Training Room

12:00pm - 1:00pm

Lunch and Keys to the Castle

1:00pm - 1:50pm

Tracking Techs in Real Time

Rex Frank & Dan Martin

CharTec Main Training Room

Local Prospecting

Emalee Sugano (Virtual)

ARRC Training Room

2:00pm - 2:50pm

DISC: An Operational Strategy

Jason Rivas

CharTec Main Training Room

Backups - Shifting from Obligation to Profit

Drew Thomas
BDR Team

ARRC Training Room

3:00pm - 3:10pm

Webroot: People Make Things Difficult

Michael Wong

CharTec Main Training Room

3:10pm - 5:00pm

Path to Operational Excellence

5:00pm - 7:00pm

Vendor Showcase, Happy Hour and Hors d’Oeuvres

**Subject to Change**

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