ACADEMY AGENDA

Day 1 WEDNESDAY, FEBRUARY 27

Sessions Key Guide

Sales
Operations
Marketing
Sponsor

TIME

SESSION

SPEAKER

LOCATION

7:00am - 7:50am

Registration and Welcome in Vendor Showcase
Facility Tours

Lobby

8:00am - 9:20am

Setting Expectations (Sales Process)

Alex Rogers

CharTec Main Training Room

9:30am - 10:20am

Defining the Offering

Nick Points

CharTec Main Training Room

Embracing Digital Marketing

Emalee Sugano

ARRC Training Room

Service Managers Roundtable

Conference Room 4

10:30am - 11:20am

Pricing the Offering

Alex Rogers

CharTec Main Training Room

Dispatch: Who? What? How?

Rex Frank
Dan Martin
Kelsey Zeiders

ARRC Training Room

11:30am - 12:00pm

ConnectWise:
Creating Your Vision

Danielle Higginbotham

CharTec Main Training Room

Mitel/Sandler Partners

ARRC Training Room

12:00pm - 1:00pm

Lunch and Keys to the Castle

1:00pm - 1:50pm

Tracking Techs in Real Time

Rex Frank & Dan Martin

CharTec Main Training Room

Top 5 Leadership Blunders

Nick Points

ARRC Training Room

2:00pm - 2:50pm

How DISC Built a Profitable MSP

Jason Rivas

CharTec Main Training Room

Backups - Shifting from Obligation to Profit

Drew Thomas
BDR Team

ARRC Training Room

3:00pm - 3:10pm

CorKat Data Solutions

Tracie Crites

CharTec Main Training Room

3:10pm -5:00pm

Path to Operational Excellence

Rex Frank

CharTec Main Training Room

5:00pm - 6:00pm

Vendor Showcase and Happy Hour

6:00pm - 10:30pm

After Hour Activities

**Subject to Change**

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