ACADEMY AGENDA

Day 1 WEDNESDAY, DECEMBER 4

Sessions Key Guide

Sales
Operations
Marketing
Sponsor
Scroll over the session title for a description.

TIME

SESSION

SPEAKER

LOCATION

7:00am - 7:50am

Registration and Welcome in Vendor Showcase
Facility Tours

Lobby

8:00am - 9:20am

Setting Expectations

Alex Rogers

CharTec Main Training Room

9:30am - 10:20am

Defining the Offering

Nick Points

CharTec Main Training Room

Dispatch: Who? What? How? 

Dan Martin
Todd Schorle
Kelsey Zeiders

ARRC Training Room

10:30am - 11:20am

Pricing the Offering: To HaaS or Not to HaaS

Alex Rogers

CharTec Main Training Room

Making Sense of the Cloud Sales Process

CorKat

ARRC Training Room

11:30am - 12:00pm

CorKat: Adding Cloud Solutions to your MSP Offering

Tracie Crites

CharTec Main Training Room

Broadvoice: Why Broadvoice?

Michael Farkas-Jones

ARRC Training Room

The Most Underutilized Resource in Your MSP

PICON Designs

Conference Room 4

12:00pm - 1:00pm

Lunch and Learns + Keys to the Castle

1:00pm - 1:50pm

It Takes Two to Tango: How Performance Compensation Plans and Real-Time Tracking of Time Go Hand in Hand

Dan Martin

CharTec Main Training Room

Who are Your Customers? 
Finding & Marketing to the Right People

Emalee Sugano

ARRC Training Room

2:00pm - 2:50pm

Top 3 MSP Vulnerabilities as We Enter 2020

Dan Martin
Travis Day

CharTec Main Training Room

DISC: An Operational Strategy

Jason Rivas

ARRC Training Room

3:00pm - 3:10pm

Webroot

CharTec Main Training Room

3:10pm - 5:00pm

20/20 Operational Vision

Todd Schorle

CharTec Main Training Room

5:00pm - 7:00pm

Vendor Showcase, Happy Hour and Hors d’Oeuvres

**Subject to Change**

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