Academy Presenters

Alex Rogers is a revolutionary thinker who has significantly contributed to the IT Channel. He is founder and President of CharTec, a “Beyond HaaS” provider that helps technology companies transition to the next level of annuity-based profitability as Managed Service Providers (MSPs). CharTec evolved from Rogers’ experience as CEO of ARRC Technology, his award-winning, multi-million dollar MSP practice which he founded in 1992 with a $300 investment. Alex has been recognized in the industry as a three time CRN Channel Chief, the Best Breakout at IT Nation, and Bull’s Eye’s Innovator of the Year.

CharTec was developed exclusively for IT service providers who support small to medium-sized businesses. The company designed and built the largest MSP training facility in North America as well as creating a “HaaS” program intended to provide custom hardware at no upfront cost to its Partner base of over 1000 companies.

CharTec is continually recognized for its innovation by leaders in the IT Channel. Recent awards include Most Compelling Partner Program at IT Nation (2012/13/14), Best Revenue Generator at IT Nation (2014/15), Inc 500/5000 Fastest growing company, Best in Show at IT Nation (2014/16), and various ASCII partner awards.

Emalee Sugano currently serves as the Corporate Marketing Manager for ARRC Technology and CharTec. She primarily manages and coordinates all marketing, advertising and promotional staff and activities including market research, analysis and implementation. In addition she develops, monitors and measures annual marketing plans and budgets to ensure the company is meeting its strategic vision within budget. Emalee gained valuable strategic planning experience by teaching Marketing at the University of Denver. She guided nearly 500 students in the development of marketing plans, including conducting SWOT analyses to determine the current situation and critical issues, creating strategic and time-based marketing objectives, and deciding what tactics would best meet marketing objectives within budgetary constraints.

In addition, Emalee consulted for a financial services firm segmenting and positioning some of its major target markets, then determining how to get those individuals more engaged with the company over time. Prior to that, she worked for a public relations firm, planning, researching, budgeting and implementing public relations campaigns for clients in mining, geospatial, and consumer packaged goods industries. Her efforts directing and coordinating the development, production, printing, and distribution of marketing materials resulted in placements in major media outlets, such as The New York Times, Good Housekeeping and All You.

Emalee holds an MBA with a concentration in Innovation and Entrepreneurship and a BA in Communication with a Minor in Marketing from the University of Denver. She is a member of the international Business Honors Fraternity, Beta Gamma Sigma.

Passionate.  Inspired.  Experienced.

Having joined CharTec in 2010, Jason Rivas carries the primary responsibility of training Business Executive, Owners and Operators upon the ever-evolving Human Resources best practices which may bring the greatest yield to a small or medium sized business.  Having pursued a B.S. in Business Administration from California State University Bakersfield, while building his own business – Jason is one of the few people who coaches, from a perspective of literal, tangible experience as a small business owner.

Jason diagnoses the human diversities in every business, which once harnessed will allow the host organization to experience new levels of personal success and professional achievement. Today, countless Managed Service Providers (MSP) and IT Service Providers (ITSP) around the world, successfully employ strategies provided under Jason’s counsel, in adding a steady increase of human capital back into their business models.  A Member of SHRM, with a Certification as a Behavioral Analyst – Jason is actively working towards attaining the HRPA, the leading HR Certification for Canada and the AHRI, the prevailing HR Certification for Australia.

When not in professional development, Jason enjoys restoring old off-road racecars and competing in Mud & Sand Drag Racing events across the Western United States.  From HR, Operations to Intellectual Property – Jason is often the ‘go-to’ knowledge bank for the modern small business owner.

Nick is the epitome of a real “go-getter.” Born and raised in California, his aggressive yet inviting demeanor and vast degree of experience within the technology sector is the ideal concoction of a sales guru and business trendsetter. For these reasons, Nick was recruited by CEO, Alex Rogers, and shortly transformed into CharTec’s Director Sales—redefining the notion of Sales Leadership.

Points’ sales education methodology has helped shape a CharTec account management and sales team of impressive magnitudes. He specializes in preparing, coaching and educating sales professionals across the globe.

Nick holds a Bachelor of Arts in Communications from San Diego State University and has over 10 years’ experience in the IT Sales Industry.

Hailing from Oregon Kelsey made the move to Bakersfield, in 2008, to be with her husband after graduating from Montana State University. Using her enthusiastic and positive demeanor, she began her professional career as a customer service representative at a local gym, where she fostered her passion for fitness and helping people. After leaving the gym, Kelsey began her career at ARRC Technology, in 2010, as the Receptionist and shortly thereafter moved into the Corporate Sales Associate role. In this position, Kelsey was able to build a rapport with clients, which proved most useful in her transition into a NOC Service Coordinator which she held for two years. Acting as a liaison between the NOC (Network Operations Center) technicians and clients, Kelsey utilized her customer service skills and genuine love of people to develop close working relationships between the business and clients to ensure that both parties are happy and their needs are met.
This experience lends well and aided in her transition into the Classic Account Management role at CharTec in 2016.

Kelsey lived in Bakersfield for 6 years, and now back in Oregon where she is most often out and about, enjoying the outdoors with her husband and 2 dogs. She finds joy in hiking, camping, hunting and fishing in her spare time.

Daniel is the leading expert in “Mashboard” Technology for Managed Services Providers. He created the first commercial “Mashboard” for ConnectWise PSA® in 2006 and now consults with over 600 companies around the world to transform their businesses through identifying and acting on their business metrics with ConnectSMART®.

Rex Frank is the Founder and CEO of Sea-Level Operations. He started the company in 2010 with the core purpose of “Coaching IT Managed Service Providers on achieving operational excellence.” Rex has over 29 years of industry experience in service delivery and over 22 years specifically delivering Managed Services.

Jennifer Bleam is a respected leader in the MSP channel and a graduate of CharTec’s Sales Lab. She helped manage the sales and marketing for a Washington DC-based MSP.  As a result of that success she moved into the sales and marketing coaching space, where she personally coached hundreds of MSPs on marketing and sales best practices. Recently, Jennifer grew a cybersecurity software firm from start up to acquisition in less than 2 years. She is now on a mission to help MSPs take cybersecurity to market quickly, easily, and profitably.