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The 4 Ps of any good business, Pt. 1

By | April 20th, 2016|Operations|

You know that feeling you get when you try to talk to non-technical people about technical things?  It feels like you’re speaking to a brick wall, except this brick wall has the ability to make things incredibly awkward and uncomfortable. When we speak to our members about business operations, we tend to receive this same [...]

Simple things you can do to engage your current clients

By | April 18th, 2016|Marketing|

Many people like to assert that selling Managed IT Services is in no way, shape, or form sexy.  And to that… we 100% agree.  Tell anyone that you work in Managed IT Services and the only thing they’ll ever think about when they see you is glasses.  It’s inevitable – even if you are a [...]

Interviewing is traumatic. True or false?

By | April 11th, 2016|HR|

For a smaller company, hiring a new employee can be a difficult (and terrifying) journey.  It’d be a much simpler process if all you had to do is rub a magic lamp and wish for the perfect candidate.  But, alas, the world is not so simple.  Robin Williams is no longer with us, and Aladdin [...]

Office perks that work

By | April 4th, 2016|HR|

Sometimes the one thing that encourages an employee to stay with your company seems like the most insignificant motivation to you. But at the end of the day, any motivation is good motivation, especially if it motivates the right employees. Here are a few ridiculously simple office perks that cost a little but mean a [...]

Beware the Killer Filler

By | March 24th, 2016|Sales|

The traditional salesperson relies on word crutches to help push them through a sale, but here at CharTec, we like to refer to these unnecessary crutches as Killer Fillers. A Killer Filler is nothing more than word vomit, and with each spew of the mouth, your credibility takes a hit and your potential takes a [...]

3 ways to package, spin, and service your MSP better than the competition

By | March 18th, 2016|Marketing|

When it comes to marketing your MSP and selling your services, the simple fact that all MSPs are naturally alike is incredibly painful.  And to make matters worse, with each passing year, more and more MSPs fall out of the sky and scurry around your territory to give you a run for your money. If [...]

Here’s how to plan your content strategy

By | March 8th, 2016|Marketing|

Joe Pulizzi is the founder of Content Marketing Institute and author of Content Inc.  In his book, he says that 61% of consumers are more likely to buy from a company if they deliver custom content, 70% of consumers prefer to familiarize themselves with a company through custom content, and 90% of consumers find custom [...]

Your go-to guide for inspiring employees

By | March 1st, 2016|HR|

Some companies make teamwork look so simple.  Their employees float into the office riding on unicorns and floating on fields of glitter.  As they flutter to their designated positions, they smile and greet each other, throwing up high-fives and throwing out good vibes. During the day, cheerful chatter and spirited debates can be heard throughout [...]

4 simple ways to create a structurally sound business

By | February 25th, 2016|Operations|

It doesn’t matter if you’re a few months in or going on five years strong, you’re never not building your business.  And all this building requires you to wear multiple hats. One minute you’re preparing for a presentation, the next you’re responding to a service ticket, and before you know it, you’re in the truck [...]

Give yourself a quick website analysis

By | February 19th, 2016|Marketing|

This past week CharTec hosted the first Academy of 2016, and what was really interesting to us was that most of our marketing sessions were redirected to chats regarding effective websites. In fact, we had a record number of attendees schedule 30-minute sessions during Academy with our Marketing Director and Account Manager to receive a [...]