Michael was very courteous and easy to work with. I appreciate the time he spent and things he did to make this as smooth as possible. It was great to work with someone who has an appreciation and genuine interest in great customer service. A+ service.
It is always a pleasure to work with your BDR team! The response is very quick and they are very efficient. They even helped me resolve an access issue on the BDR that was above and beyond the call of duty.
Always great service and support!
Support always responds quickly and gets us our data. They don’t give up until we find what we need!
Fast response, great communication.
You guys make BDR easy!!
My experience was great because of Justin! He knew of the problem when I reported it the other day. His actions of calling upon the Build Team to obtain the needed Intel information was stellar by both. After having read through the provided materials and with this being the production server, I wanted to touch bases with Justin who gave me the support needed to weather through the start and then SURPRISE prompts. This was an model of GREAT support! I think you get the jist of how I feel.
When looking for a Backup and Disaster Recovery appliance, look no further than the herd! We’ve been using the CharTec BDR since July 2013, and the service, features, and safety of the device is truly unparalleled. It works for my technicians and it works for clients, making it a Win-Win for my business! No matter the issue, the CharTec BDR is top-notch!