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So far CharTec has created 206 blog entries.

Global Questions 101

Selling anything can be challenging. It takes a skilled salesperson to ask the right questions and discover pain points that can lead to a close. For many, this is something they have practiced until it becomes second nature. But for those just getting started in sales, or techs who are assisting in this process, there [...]

By |2019-04-18T11:30:03-07:00April 18th, 2019|Operations, Sales|0 Comments

How to Practice Sales

One of the largest challenges for salespeople is selling technology. It’s intangible, certainly not sexy, and complex. Salespeople have an idea of the products they’re selling, but oftentimes they don’t know some of the nitty-gritty details a tech would know. On that same level, a tech can breeze through a Discovery because they’re highly skilled with technology; but they probably [...]

By |2019-04-04T16:07:44-07:00April 4th, 2019|Productivity, Sales|0 Comments

Maintain your Identity while Transitioning to an MSP

For any company transitioning to managed services, keeping your identity can be worrisome. Whether you are currently Break-Fix or managed print services, your business has been around long enough to have a reputation. Ideally, that comes along with credibility and longtime customers. So re-branding or adding services can undermine everything you’ve built in your business. [...]

By |2019-03-28T09:07:12-07:00March 27th, 2019|Copier|0 Comments

How to Transition from Break-fix to MSP

Transitioning from Break-fix to an MSP can be a daunting task, but it’s worth it for businesses that are ready to generate recurring revenue, rather than waiting for an individual’s computer to break. Most Break-fix businesses have the technical skills, but they are lacking knowledge in sales, marketing, and operations. Realistically, an MSP provides an [...]

By |2019-03-20T08:01:57-07:00March 20th, 2019|Copier, Operations|0 Comments

Why Partner with Broadvoice?

by Sam Ghahremanpour Broadvoice CEO Jim Murphy and I have worked together a long time. Prior to Broadvoice, we both were involved with a consumer electronics accessories company. The business was extremely commoditized and challenging, but we overcame it by developing meaningful relationships with distributors and fully committing ourselves to their success. Our approach led [...]

By |2019-03-08T09:54:18-07:00March 12th, 2019|Productivity|0 Comments

Helping Partners Score More Deals

After a year of addressing the pain points that most MSPs have, from upselling difficulties to a lack of marketing manpower, Goal Assist™ was created as an expansion of our White Glove Support and includes hands-on assistance with our Partners’ direct sales interactions and focuses on helping position them as subject matter experts on dark [...]

By |2019-03-08T09:31:38-07:00March 11th, 2019|Sales|0 Comments

15 top insider cybersecurity threats

No one industry has done more harm to our business than Hollywood. Movies about cybercriminals are entertaining, but hackers are usually portrayed as digital hitmen – get in, get data, get out. This has created the perception for a majority of people, and thus a majority of companies, that a data breach is an event [...]

By |2019-03-08T09:25:35-07:00March 8th, 2019|Operations|0 Comments

MPS testing the MSP waters

The last few years have been big for managed print services. Businesses in this industry felt the pinch and began crossing over into the managed services world. It’s been challenging for many to adopt many of the value-added items that members look for because this change brings MPS’ a lot more responsibility. 2019 will bring [...]

By |2019-03-07T10:02:45-07:00March 7th, 2019|Operations|0 Comments

How to Steal the Spotlight at Networking Events

Networking events are important for business owners and salespeople alike. It gives you an opportunity to mingle alongside other community leaders and learn more about local business as well as showing yours off. There are a few best practices when it comes to networking. There are also a few rules of thumb when it comes [...]

By |2019-02-28T16:26:36-07:00February 28th, 2019|Marketing, Sales|1 Comment