The CharTec RMA Program Explained:
CharTec’s RMA Program is regularly reviewed to ensure the best practices that govern our daily operations are of the best fit to our CharTec Members; and that of their End User’s experiences. Although we strive to avoid RMA’s by providing superior equipment from the onset, unfortunate things do occur. In the case of an RMA, we want to adhere to our standard of excellence for all replacements. The above policy and timeframes will give CharTec greater control over the quality and the ‘burn-in’ process for replacement equipment, allowing us to always meet Member Expectations.
If you should have any questions about the CharTec RMA Program, please contact a CharTec Account Manager at: AccountManager@CharTec.net.
As a CharTec Member, we provide an Industry-leading Perfect RMA Process. From HaaS Equipment to Purchase Agreements, CharTec has a simplified process to support your RMA Equipment needs.
| All HaaS RMA Requests for: | Ships on: | Method: |
| Individual Parts or Components, if Stocked | Same Business Day | Overnight |
| Whole Standard Workstations | Next Business Day | Overnight |
| Whole Standard Servers | Three (3) Business Days | Overnight |
| Special Ordered Parts/Custom Systems | First Availability | Overnight |
| *All HaaS RMAs come with a return label. | ||
| All Purchase RMA Requests for: | Ships on: | Method: |
| Individual Parts or Components, if Stocked | Same Business Day | Ground |
| Whole Standard Workstations | Next Business Day | Ground |
| Whole Standard Servers | Three (3) Business Days | Ground |
| Special Ordered Parts/Custom Systems | First Availability | Ground |
| *Purchased equipment RMAs are shipped out ground without a return label. | ||