American-Based Help Desk
Create your own Help Desk team without the capital investment, infrastructure, and staffing. CharTec Help Desk provides you with American-based support and all the advantages of “live” level 2, friendly front-end technical care specialists skilled and designed to support your users — your way!
Benefits
You focus on building revenue; we’ll focus on supporting your clients and business with:
- Uninterrupted, Continuous Technical Support 24×7
- Minimizing Technical Interruptions and Focus on Growing Your Business
- Aligning Your Technical Resources, Focus Your Level III Techs on Level III Issues
- Improve Client Satisfaction with Faster Resolution by Remote Administration
- Keep Information Under Your Control and Accessible by Using Your Own PSA
- Scaling Your Technical Staff “On-Demand” and as Needed with Little Effort
Features
- Dedicated 1-800 Live Point of Contact for 24×7 Support
- Skilled Level I & Level II Technical Support
- Resolve Basic “How To” Questions
- Workstation Troubleshooting and Triage
- Support for Windows-Based Desktops and Supported Applications
- Network/Internet Connectivity Issues
- Desktop Peripheral Hardware (Non-Hardware Issues)
- Use of Remote Services/Control to Resolve Issues
- Custom Client On-Boarding and Escalation Processes
- Tickets Created, Worked, and Resolved Within Your Own PSA
- User Adds, Moves, and Changes in Active Directory
- User Administration of MS Exchange or Hosted E-mail
- Basic Server Diagnostic and Troubleshooting (OS Only)
- Initiate Service and/or Assist with 3rd Party Software or Line of Business Application Issues
- Support for Connectivity, POS, OS Remote Access, Peripherals, Spyware, Anti-Virus
