Haven’t Registered Yet?
Registration, Breakfast and Facility Tours
Grab your badge, your swag bag and a breakfast sandwich. Then tour our 20,000 sq. ft. facility with one of our team members.
7:00 a.m.- 8:00 a.m.
Vendor Lobby
HOW TO MAKE THE MOST OUT OF ACADEMY IN 2023
Whether it’s your first time here or your 10th time, during this session we will guide you on how to curate a CharTec Academy experience that will benefit your MSP and YOU.
Nick Points
8:00 a.m.- 8:50 a.m.
CHARTEC MAIN ROOM
DEFINING YOUR MANAGED SERVICE OFFERING WITH SECURITY IN MIND
Before we can properly Market, Sell or Support an offering, we must understand WHAT it is that’s being offered and WHY we offer it to clients. Sounds simple…WRONG. There is more confusion around security solutions than ever before, with countless vendors all pitching their security services and leaving you scratching your head.
With this session, we will peel back that onion; walking you through what services you really should provide vs. which ones are just that next shiny object, and discuss the pillars of an all-encompassing managed services offering!
Nick Points
8:55 a.m.- 9:45 a.m.
CHARTEC MAIN ROOM
USING CYBERSECURITY SOLUTIONS FOR GENERATING B2B LEADS ON SOCIAL MEDIA PLATFORMS IN 2023
Cybersecurity solutions are essential for leveraging social media platforms to generate B2B leads. During this session, you’ll learn how to develop a strategy that integrates cybersecurity and optimize social media to maximize lead generation with these takeaways:
- The top 3 social media platforms best suited for B2B lead generation.
- How to incorporate cyber-risk management into your lead gen strategies.
- What types of content and messages can help engage audiences and encourage leads.
- A better understanding of how to effectively leverage social media to generate leads.
Brandi Rogers
8:55 a.m.-9:45 a.m.
ARRC ROOM
WHY SALES PEOPLE DON'T CLOSE MANAGED SERVICES AND THE 5 PRE-REQUISITES OF SELLING.
Are you fed up with your salespeople giving you excuses, rather than signing Managed Service Agreements? Do you have revenue goals for 2023, but are now fearing you won’t be able to reach them?
Learn how to close THE DAY YOU PRESENT at rates 40% – 60% higher than your competitors! Learn the common mistakes that lead to countless objections, lost opportunities, and long sales cycles.
Josh Gossett
10:00 a.m. – 10:50 a.m.
CHARTEC MAIN ROOM
Unlocking The Secret To Scalable Operations For Your MSP
Do you have inadequate process flow? Suffering from the lack of automation? Are your resources suffering or just not there? We will dive deep into the problems that arise from these issues and how to overcome them for success. You will learn how to properly assess current systems and processes, change what needs be changed, grow customer relationships through effective communication and feedback, as well as how to use available technology for more efficient operations.
Dan Martin
10:00 a.m.-10:50 a.m.
ARRC ROOM
SPONSOR KEYNOTES
Breach Secure Now!: Humans>Breaches
In the US alone, 143 million consumers (more than half the adult population that is active online) were victims of cybercrime in 2022. Consumers’ losses totaled $19.4 billion, and, on average, each victim lost nearly 20 hours a week dealing with the fallout of a breach.
These alarming stats make one thing clear: Cybersecurity literacy and readiness are lacking. To meet and withstand today’s online threats, consumers don’t just need better cybersecurity technology-they need realistic solutions. Realistic HUMAN centered solutions.
They need solutions that account for the ways they use their technology-on their computers, their phones, and in the interconnected devices all around them. They need solutions that they understand and feel comfortable using. They need solutions that work with their human behavior.
Tracie Crites
Corkat
Who do you currently use for your cloud solutions? Here we will compare the alternatives and understand the reason why MSPs are choosing to Break Away from Big Tech.
Jasmine Stevens
11:00 a.m.-11:50 a.m.
CHARTEC MAIN ROOM
LEVERAGING CYBER SECURITY TO CLOSE FIRST APPOINTMENTS!
Struggling to close First Appointments? Let me guess, objections like “we already have an IT Guy” or “No thank you, we’re good” are getting in your way? Well, guess what: those aren’t deal killers!
During this session, learn how to leverage cybersecurity to close that First Appointment and set expectations for the rest of the sales process!
Nick Points
1:30 p.m.-2:20 p.m.
CHARTEC MAIN ROOM
Find the "Right Fit" in these difficult hiring times
The old adage “Good help is hard to find” is as true today as ever, in the midst of “The Great Recession” how can MSPs find and keep top talent that is the best fit for their organization’s culture? Most hiring processes are a mess because they’re not based on how human beings actually behave and communicate in the workplace. Employers spend tons of time and money pouring over resumes, past work experience, certifications held, and calling references trying to figure out who will be a successful employee but most often this process fails. It fails because aptitude is only part of the equation! DISC Assessments help MSPs identify fitment and align their work environment to set the WHOLE team up for success! In this session, you will learn to “speak DISC” and know you have a perfect match before the job offer!
Fine Print: The session will be more conceptual in nature. I will give an introduction to DISC as a concept, explain what it is, how it is used, and how to “speak the DISC” language. I will educate the group on the blends of personality styles and give examples of ways to recognize each in the workplace. The goal will be to create awareness of DISC and of self for those that have taken it as well as to create curiosity about how it could be used in hiring, company culture, and leadership.
This session teaches you how DISC can help your business hire happier employees and improve communication among staff members so that everyone works better together.”
Josh Gossett
1:30 p.m.-2:20 p.m.
ARRC ROOM
Cloud: Unchained
If a critical event were to happen tomorrow, would you be at the mercy of your cloud provider? We understand that MSPs are tired of giving up their power, getting less than what they pay for and using what everyone else is using. Unchain your MSP and Break Away from Big Tech. This session breaks down how partnering with a private cloud provider will put the power back in your hands.
2:30 p.m.-3:00 p.m.
Tim Yaussi
CHARTEC MAIN ROOM
The Secret to Recruiting, Hiring, Training, and KEEPING a Great Level 1 Help Desk Technician
Are you experiencing some of the same frustrations we all have faced about Level 1 techs?
- They’re not remotely as competent as they think they are.
- They want to be promoted to “Net Admin” (whatever they think that title means) within 6 months.
- Things even a junior level “Googler” should be able to look up seem elusive.
- You end up having to go back and do the tech’s work over again.
- They quit within 6 to 18 months.
Maybe you’re lucky if they even stay for 6 weeks. Or maybe you’re one of the rare ones that has been lucky to keep a tech or two for a while, and you aren’t pushing your luck trying to hire another one. Maybe you’re a solo owner/operator and you fear hiring but can’t grow unless you do.
Whatever your situation, hiring techs is a PITA for the average MSP. And while you might think you know why they quit (reference the situations above), I want to tell you that it doesn’t matter what your opinion is of why they quit. What matters is knowing the real reasons why they quit, or why you can’t seem to find good ones in the first place, and what you should do to mitigate that.
In this session, you’ll learn the secrets I’ve employed in my own business to attract, train, and KEEP top Level 1 Help Desk employees who love what they do.
2:30 p.m.-3:00 p.m.
J. Colin Petersen
ARRC ROOM
GETTING PEOPLE TO SHARE: IT'S WHAT SEPARATES THE SALES STUDS FROM THE SALES DUDS
The Discovery is the MOST important part of the sales process, yet MSPs spend the least amount of time on it! Salespeople tend to give up on a prospect when they hear “everything is good” or “nope, don’t have any issues.” These objections occur when you ask questions that aren’t relevant to the person you are interviewing! An even worse offense: just talking about yourself!
This session will cover the three steps to ensuring a successful Discovery and you will walk away knowing:
- How to identify relevant stakeholders and understand their needs
- How to get them to share once you do!
Nick Points
3:10 p.m.-4:00 p.m.
CHARTEC MAIN ROOM
DON’T LET YOUR MSP CULTURE HAPPEN BY ACCIDENT
The legendary entrepreneur Richard Branson once penned: “Train People Well Enough So They Can Leave, Treat Them Well Enough, So They Don’t Want To.”
But how do we do this?
It begins with a conversation, and it requires both awareness of those we work with and, more importantly, self-awareness of how we each contribute and communicate in the workplace.
Learn how leveraging DISC Assessments can help you, as a leader in your business, cultivate happier employees and improve communication among staff members. Getting everyone on the same page, going the same direction, with the same understanding and energy is how to WIN!
Josh Gossett
3:10 p.m.-4:00 p.m.
ARRC ROOM
PRESENTING LIKE YOUR 2023 MRR DEPENDS ON IT!
Are you finding that more of your Sales Presentations end with “I want to think about it” than “Where do I sign?”
In this session, we’ll be focusing on the key components for a one-of-a-kind sales presentation, with a special focus on how to incorporate cybersecurity solutions. Gain the confidence to close the day you present at MRR rates 40%-60% higher than your competition!
Nick Points
4:10 p.m.-5:45 p.m.
CHARTEC MAIN ROOM
CLOSING REMARKS
DINNER, DRINKS, AND CASINO NIGHT WITH CORKAT.
Registration, Breakfast and Facility Tours
Grab your badge, your swag bag and a breakfast sandwich. Then tour our 20,000 sq. ft. facility with one of our team members.
8:00 a.m.- 9:00 a.m.
Vendor Lobby
ACADEMY KICK OFF!
You had a chance to meet new MSPs, get a feel for our training, and discover what CharTec is all about.
Day One was epic…but that was only the beginning!
9:00 a.m. – 9:15 a.m.
CHARTEC MAIN ROOM
FINDING AN MSP SALES SUPERSTAR...EASY RIGHT?
Unfortunately, it’s not… “The only sale they made was for me to hire them!” is something we hear all too often from MSP owners when it comes to their salespeople. There’s no better gift you can give yourself than a high-producing Sales Professional, so learn how to spot them and then make sure they are going to produce recurring revenue for your MSP!
Josh Gossett
9:20 a.m. – 10:10 a.m.
CHARTEC MAIN ROOM
The 99.9% FOOl Proof Employee Onboarding ExperiencE
We have all been there: you get a new job, but have to go through an exhaustingly long process before you can even start working.
We also understand firsthand what it’s like being excited about your new hire, but having that excitement dampened by how much effort needs to be put into training them.
Why spend time and money on training when we can help? With our innovative, employee-centric approach to new hire onboarding you’ll find yourself with a house full of happy workers in no time at all. On top of that, we will show you how to get them ready to spot and avoid phishing attacks.
Brandi Rogers and Tracie Crites
10:25 a.m. – 11:15 a.m.
CHARTEC MAIN ROOM
SECURING YOUR NETWORK & OPERATIONAL FRAMEWORK: TOP CHALLENGES FACING MODERN MSPS.
This session will cover the top 5 operational challenges facing MSPs in the current business environment. We’ll provide an in-depth look at how you can tackle these issues while incorporating cybersecurity measures and best practices.
- Understand the operational challenges that may arise in an MSP setting.
- Learn best practices for optimizing operations and maximizing cybersecurity.
- Discover strategies for responding efficiently when issues arise
- Gain insight into how to anticipate potential problems before they become major obstacles
Dan Martin
10:25 a.m. – 11:15 a.m.
ARRC ROOM
MSP GROWTH PANEL
Here’s your opportunity to interview 5 of our top MSPs that have started from the bottom and are now at the top…and they have a ton of advice to give you.
Ask Away! Learn. Grow. Succeed!
Brandi Rogers
11:20 p.m. – 12:10 p.m.
CHARTEC MAIN ROOM
Crafting a Performance Compensation Plan for Maximum Motivation
As a Service Manager or Managed Service Provider, you know that incentivizing your techs with performance compensation plans can be tricky. If not done correctly, it can become a demotivating exercise for your team. We’ll also look at some of the most common problems MSPs face when attempting to launch such a plan.
At the end of this presentation, you will walk away with four key takeaways:
- An understanding of why incentive plans are important and should be implemented
- Strategies for getting employee buy-in on any new incentive program you create
- Steps to craft an effective performance compensation plan based on relevant data and metrics
- A better way to measure success of your performance compensation plans over time
If you’re wondering how best to create an incentive system that works for your techs and produces results, this presentation is for you!
Dan Martin
11:20 p.m. – 12:10 p.m.
ARRC ROOM
The Inner Workings of BlackCat
How Blackpoint’s Threat Operations Center Keeps You Ahead of Adversaries
Join Blackpoint’s Justin Weller to learn about the offensive capabilities within Blackpoint’s Threat Operations Center, specifically so in regard to BlackCat, a prominent ransomware group.
With first-hand access into the group’s TTPs, from initial access to exfiltration, Blackpoint can provide unparalleled threat intel for the community and further bolster their security ecosystem offering
Justin Weller
1:50 p.m. – 2:20 p.m
ARRC ROOM
The HUMAN element of Cybersecurity
Fraud and cybercrime are extremely common and can take on a wide variety of forms, from obvious scams to sophisticated and highly personalized attacks. The number one cause behind a security breach is human error (using a weak password, clicking a suspicious link, allowing PII data to be accessible).
It is a distinctly human tendency to prioritize efficiency and convenience and that leads to many shortcuts like using weak passwords or applying the same passwords for everything. Cyber criminals rely heavily on user interaction and normal human behaviors like this complacency. Consumers need solutions that help make it easier for them to be more secure, ones that don’t ignore but embrace these human tendencies. As a community, we need to provide solutions that 1.) Educate consumers about the threats that exist as they interact with their technology, 2.) Empower them with the tools they need and 3.) make it easy for them to use these tools.
Knowledge is actually power for human cybersecurity and Breach Secure Now brings the safeguards, resources, and team committed to the human factor of cybersecurity and technology. MSP’s and their clients spend millions of dollars on Firewalls, encryption, and secure access devices; which leaves these humans to be the break in the chain of armor, the weakest link. NOT on our watch. We assess, train, and secure the humans to be superhuman firewalls for their organization and truly fight cybercrime with their own dedication to their security posture.
Tracie Crites
1:50 p.m. – 2:20 p.m
CHARTEC MAIN ROOM
Uncovering the Truth Behind the Numbers That Drive Managed Service Provider Success
Are you an MSP Service Manager drowning in a sea of numbers? Do you feel overwhelmed and confused when it comes to deciphering the numbers that drive your sales, service, and operations? Are you not sure what you should be looking for or if the numbers are even accurate?
- Learn which numbers are essential for driving MSP success.
- Understand which metrics you should pay close attention to when analyzing business performance.
- Discover why it’s important to interpret numbers accurately.
- Gain practical advice on leveraging data to optimize resources and maximize profits.
If you’re wondering how best to create an incentive system that works for your techs and produces results, this session is for you!
Dan Martin
2:25 p.m. – 3:15 p.m.
CHARTEC MAIN ROOM
HARNESS THE POWER OF AI AND CYBERSECURITY SOLUTIONS TO GENERATE LEADS
The key to successfully generate new leads and secure customer engagement in 2023 is utilizing machine learning applications to provide your business with time-saving Marketing tasks, while also educating your customers on cybersecurity. Learn to harness the power of AI to keep customers engaged, market your key cybersecurity solutions, and successfully generate leads.
Key Takeaways:
- Understand how AI and Cybersecurity Solutions work together to boost lead generation efforts.
- Discover the most effective methods for Cybermarket.
- Explore the potential of leveraging machine learning for marketing automation.
- Learn how to optimize your content through various AI tools.
- Discover the most successful techniques for increasing customer engagement.
Brandi Rogers
2:25 p.m. – 3:15 p.m.
ARRC ROOM
Zero Trust - Adopting the methods of Zero Trust into your own environment
Are you prepared to stop ransomware at the doorstep? Join Kyle from ThreatLocker as he talks about securing your machines and only allowing what you want to run with our Zero Trust Methodology, the only real way to stop Ransomware.
3:30 p.m.-4:00 p.m.
Kyle Gresham
CHARTEC MAIN ROOM
ConnectWise PSA Lifecycle – Quote to Cash
A discussion of how ConnectWise PSA (formerly Manage) is designed to flow through Sales, Service Delivery, and Finance. The workshop is designed to help your team identify roles and impact, while focusing on resolving bottlenecks and disruption.
3:30 p.m.-4:00 p.m.
ARRC ROOM
HOW I MARKETED AS A STARUP VS NOW A M-MILLION $$ MSP
A lot of small and medium-sized MSPs will tell you that marketing can be extremely frustrating, particularly when you’re just starting out and don’t have the budget to hire an agency or agency partner. But how do you know where to focus your efforts? How do you measure the impact of your marketing efforts? How do you know if what you’re doing is making a positive difference? You need to make sure that your marketing and sales strategies align and work together to achieve the highest possible results.
Josh Gossett
4:05 p.m. – 4:45 p.m.
CHARTEC MAIN ROOM
HOW TO PRICE A MANAGED SERVICE DEAL WITHOUT LEAVING MONEY ON THE TABLE
Having trouble quoting out a Managed Service deal?
Need a resource to get it done quickly and easily?
Tired of leaving money on the table?
Join this session and learn how to make the juice worth the squeeze.
Justin and Tristen
4:05 p.m. – 4:45 p.m.
ARRC ROOM
BUILDING A FOOL PROOF CYBERMARKETING AND SALES STRATEGY CAMPAIGN
Developing a consistent content strategy to effectively market and sell your cybersecurity solutions can be a difficult task. Utilizing our online learning tool, C.O.R.E., this training will teach you how to create a comprehensive quarterly marketing and sales roadmap. Also, you will learn strategies for building your target audience, utilizing lead magnets to capture attention, taking advantage of effective email and voicemail scripts, and even predicting conversion rates.
Brandi Rogers and Josh Gossett
4:50 p.m. – 5:40 p.m.
CHARTEC MAIN ROOM
MSP OWNER SUCCESS PANEL
Here’s your opportunity to interview 5 of our top MSPs that have started from the bottom and are now at the top…and they have a ton of advice to give you.
Ask Away! Learn. Grow. Succeed!
4:50 p.m. – 5:40 p.m.
ARRC ROOM
CLOSING REMARKS
DINNER, DRINKS, AND ENTERTAINMENT
Registration, Breakfast and Facility Tours
Grab your badge, your swag bag and a breakfast sandwich. Then tour our 20,000 sq. ft. facility with one of our team members.
8:00 a.m.- 9:00 a.m.
Vendor Lobby
SIMPLE STEPS TO FILLING YOUR SALES PIPELINE!
Prospecting can be intimidating, and you might be thinking, “Nothing I’m doing is working!”
In this session we will explore the “embrace the suck” part of selling: Prospecting! When you are reaching out to cold, or even slightly warmed leads, the reality is THEY DON’T WANT TO TALK TO YOU!
As Sales Professionals trying to get new opportunities, we are faced with a mountain to climb when it comes to getting past gatekeepers, talking to voicemails, and otherwise getting the ole’ stiff arm. We will discuss our tried-and-true method for converting those cold calls and first touches into legitimate sales funnel activities! The key is the 5 curiosity strategies you MUST leverage to get your prospect wanting more and you will learn them here!
Josh Gossett
9:00 a.m. – 9:50 a.m.
CHARTEC MAIN ROOM
HOW TO: CYBER LUNCH AND LEARN
Experience a demo of an actual live event!
Live events are highly advantageous to promote and grow your MSP, not only as a prospective client, but also to train and retain your existing accounts. In addition, they help to recruit and retain various groups and businesses in the community.
Using one of our trusted vendor’s spectacular video content, we will help you develop plans to advertise, set-up, and conduct workshops for your clients and potential clients.
You’ll walk away with learning how to “sell from the stage” while the educational content does all the heavy lifting for your audience.
Brandi Rogers & Josh Gossett
9:55 a.m. – 10:55 a.m.
CHARTEC MAIN ROOM
CYBERSECURITY EXPERT PANEL
You have questions about Cybersecurity Solutions and some of our most knowledgeable Cybersecurity Experts are here to answer all of them.
10:30a.m. – 11:30a.m.
CHARTEC MAIN ROOM
Cybersecurity Panel
Some of our most knowledgeable Cybersecurity Experts are here to answer any questions you have.
10:30 a.m. – 11:30 a.m.
CHARTEC MAIN ROOM
ACADEMY WRAP-UP FINAL Q&A AND PASSPORT GIVEAWAYS
After three days of non-stop, powerful educational sessions, sit down and have a live Q&A pow-wow with CharTec’s Top Executives, followed by our Passport Prize Giveaway!
11:30 a.m. – 12:00 p.m.
CHARTEC MAIN ROOM
KEYS TO THE CASTLE
Imagine what it would be like to get a behind-the-scenes look at your biggest competitor.
Think of your 800-lb gorilla, that multimillion-dollar MSP casting a shadow over your business, and imagine they gave you the keys to their building! If you had free reign to examine every office, interview every employee, and know every detail about their operations, what would that be worth to you?
Can you imagine how much of a difference that kind of knowledge would make to your business? That’s exactly what we’re doing with the Keys to our Castle, ARRC Technology.
Learn everything from NOC to Sales to bookkeeping directly from those who do it every day…as they’re doing it!
Keys to the Castle is all about getting a behind-the-scenes look at our MSP, ARRC Technology.
Get here and take advantage of this opportunity. Find out what you could or should be doing differently to improve your bottom line.
Sending your staff to Academy will get them access to our own MSP aka Under the Hood of your competitor. On March 30th, they will get a chance to train and learn how we operate our NOC, sit with our accounting team to discuss various agreements, have a day in the life with the marketing team or shadow the Sales Team on their own calls.
This is an opportunity NO OTHER CONFERENCE will provide.
Value: PRICELESS
FYI: It is not just anyone who can visit our MSP; if you’re within a 150-mile radius, we won’t let you in the door.
Value: PRICELESS
12:00 p.m. – 5:00 p.m.
CHARTEC MAIN ROOM
Registration, Breakfast and Facility Tours
Grab your badge, your swag bag and a breakfast sandwich. Then tour our 20,000 sq. ft. facility with one of our team members.
8:00 a.m.- 9:00 a.m.
Vendor Lobby
SIMPLE STEPS TO FILLING YOUR SALES PIPELINE!
Prospecting can be intimidating, and you might be thinking, “Nothing I’m doing is working!”
In this session we will explore the “embrace the suck” part of selling: Prospecting! When you are reaching out to cold, or even slightly warmed leads, the reality is THEY DON’T WANT TO TALK TO YOU!
As Sales Professionals trying to get new opportunities, we are faced with a mountain to climb when it comes to getting past gatekeepers, talking to voicemails, and otherwise getting the ole’ stiff arm. We will discuss our tried-and-true method for converting those cold calls and first touches into legitimate sales funnel activities! The key is the 5 curiosity strategies you MUST leverage to get your prospect wanting more and you will learn them here!
Josh Gossett
9:00 a.m. – 9:50 a.m.
CHARTEC MAIN ROOM
HOW TO: CYBER LUNCH AND LEARN
Experience a demo of an actual live event!
Live events are highly advantageous to promote and grow your MSP, not only as a prospective client, but also to train and retain your existing accounts. In addition, they help to recruit and retain various groups and businesses in the community.
Using one of our trusted vendor’s spectacular video content, we will help you develop plans to advertise, set-up, and conduct workshops for your clients and potential clients.
You’ll walk away with learning how to “sell from the stage” while the educational content does all the heavy lifting for your audience.
Brandi Rogers & Josh Gossett
9:55 a.m. – 10:55 a.m.
CHARTEC MAIN ROOM
CYBERSECURITY EXPERT PANEL
You have questions about Cybersecurity Solutions and some of our most knowledgeable Cybersecurity Experts are here to answer all of them.
10:30a.m. – 11:30a.m.
CHARTEC MAIN ROOM
Cybersecurity Panel
Some of our most knowledgeable Cybersecurity Experts are here to answer any questions you have.
10:30 a.m. – 11:30 a.m.
CHARTEC MAIN ROOM
ACADEMY WRAP-UP FINAL Q&A AND PASSPORT GIVEAWAYS
After three days of non-stop, powerful educational sessions, sit down and have a live Q&A pow-wow with CharTec’s Top Executives, followed by our Passport Prize Giveaway!
11:30 a.m. – 12:00 p.m.
CHARTEC MAIN ROOM
KEYS TO THE CASTLE
Imagine what it would be like to get a behind-the-scenes look at your biggest competitor.
Think of your 800-lb gorilla, that multimillion-dollar MSP casting a shadow over your business, and imagine they gave you the keys to their building! If you had free reign to examine every office, interview every employee, and know every detail about their operations, what would that be worth to you?
Can you imagine how much of a difference that kind of knowledge would make to your business? That’s exactly what we’re doing with the Keys to our Castle, ARRC Technology.
Learn everything from NOC to Sales to bookkeeping directly from those who do it every day…as they’re doing it!
Keys to the Castle is all about getting a behind-the-scenes look at our MSP, ARRC Technology.
Get here and take advantage of this opportunity. Find out what you could or should be doing differently to improve your bottom line.
Sending your staff to Academy will get them access to our own MSP aka Under the Hood of your competitor. On March 30th, they will get a chance to train and learn how we operate our NOC, sit with our accounting team to discuss various agreements, have a day in the life with the marketing team or shadow the Sales Team on their own calls.
This is an opportunity NO OTHER CONFERENCE will provide.
Value: PRICELESS
FYI: It is not just anyone who can visit our MSP; if you’re within a 150-mile radius, we won’t let you in the door.
Value: PRICELESS
12:00 p.m. – 5:00 p.m.
CHARTEC MAIN ROOM
Registration, Breakfast and Facility Tours
Grab your badge, your swag bag and a breakfast sandwich. Then tour our 20,000 sq. ft. facility with one of our team members.
8:00 a.m.- 9:00 a.m.
Vendor Lobby
SIMPLE STEPS TO FILLING YOUR SALES PIPELINE!
Prospecting can be intimidating, and you might be thinking, “Nothing I’m doing is working!”
In this session we will explore the “embrace the suck” part of selling: Prospecting! When you are reaching out to cold, or even slightly warmed leads, the reality is THEY DON’T WANT TO TALK TO YOU!
As Sales Professionals trying to get new opportunities, we are faced with a mountain to climb when it comes to getting past gatekeepers, talking to voicemails, and otherwise getting the ole’ stiff arm. We will discuss our tried-and-true method for converting those cold calls and first touches into legitimate sales funnel activities! The key is the 5 curiosity strategies you MUST leverage to get your prospect wanting more and you will learn them here!
Josh Gossett
9:00 a.m. – 9:50 a.m.
CHARTEC MAIN ROOM
HOW TO: CYBER LUNCH AND LEARN
Experience a demo of an actual live event!
Live events are highly advantageous to promote and grow your MSP, not only as a prospective client, but also to train and retain your existing accounts. In addition, they help to recruit and retain various groups and businesses in the community.
Using one of our trusted vendor’s spectacular video content, we will help you develop plans to advertise, set-up, and conduct workshops for your clients and potential clients.
You’ll walk away with learning how to “sell from the stage” while the educational content does all the heavy lifting for your audience.
Brandi Rogers & Josh Gossett
9:55 a.m. – 10:55 a.m.
CHARTEC MAIN ROOM
CYBERSECURITY EXPERT PANEL
You have questions about Cybersecurity Solutions and some of our most knowledgeable Cybersecurity Experts are here to answer all of them.
10:30a.m. – 11:30a.m.
CHARTEC MAIN ROOM
Cybersecurity Panel
Some of our most knowledgeable Cybersecurity Experts are here to answer any questions you have.
10:30 a.m. – 11:30 a.m.
CHARTEC MAIN ROOM
ACADEMY WRAP-UP FINAL Q&A AND PASSPORT GIVEAWAYS
After three days of non-stop, powerful educational sessions, sit down and have a live Q&A pow-wow with CharTec’s Top Executives, followed by our Passport Prize Giveaway!
11:30 a.m. – 12:00 p.m.
CHARTEC MAIN ROOM
KEYS TO THE CASTLE
Imagine what it would be like to get a behind-the-scenes look at your biggest competitor.
Think of your 800-lb gorilla, that multimillion-dollar MSP casting a shadow over your business, and imagine they gave you the keys to their building! If you had free reign to examine every office, interview every employee, and know every detail about their operations, what would that be worth to you?
Can you imagine how much of a difference that kind of knowledge would make to your business? That’s exactly what we’re doing with the Keys to our Castle, ARRC Technology.
Learn everything from NOC to Sales to bookkeeping directly from those who do it every day…as they’re doing it!
Keys to the Castle is all about getting a behind-the-scenes look at our MSP, ARRC Technology.
Get here and take advantage of this opportunity. Find out what you could or should be doing differently to improve your bottom line.
Sending your staff to Academy will get them access to our own MSP aka Under the Hood of your competitor. On March 30th, they will get a chance to train and learn how we operate our NOC, sit with our accounting team to discuss various agreements, have a day in the life with the marketing team or shadow the Sales Team on their own calls.
This is an opportunity NO OTHER CONFERENCE will provide.
Value: PRICELESS
FYI: It is not just anyone who can visit our MSP; if you’re within a 150-mile radius, we won’t let you in the door.
Value: PRICELESS
12:00 p.m. – 5:00 p.m.
CHARTEC MAIN ROOM