It can be hard to develop proper leadership traits if you’re not naturally outgoing and outspoken, but it can be done. In order for a business to run smoothly or a group to work together, someone must be in the leadership role and have the right qualities. Just labeling yourself the “leader” isn’t going to [...]
Look around not only our industry, but through all companies. What's the difference between a happy customer and an ex-customer? It’s simple, really. From JetBlue to Amazon, companies that listen to their customers are the ones that keep them. JetBlue tremendously increased service and customer satisfaction. Amazon went from selling just books, to the largest online retailer. The power of [...]
