At our March Academy here at CharTec, Jason Rivas, the Human Resources Administrator for ARRC and CharTec, gave a talk titled; “Discussing the Coronavirus at the HR/Employer Level.” In this session, Jason touched on many aspects of how the virus is affecting the MSP industry, and how we, as IT professionals, are equipped to support [...]
In the MSP Sales world, we all know the struggle of selling intangible services. Unlike most other sales positions, we MSP Salespeople can't show off a new sofa to sit on, a new house to move into, or a shiny new car to test drive. To get the prospect eager to buy, we need to [...]
Whether on your computer or your phone, social media has long ago moved on from a fad to being a major part of our lives and our businesses. In less than half a generation, social media went from being something that kids wasted their time on to one of the most crucial marketing tools around. [...]
This snippet of a press release was published by the Department of Justice on December 20, 2018: “The APT10 Group obtained unauthorized access to the computers of an MSP that has offices in the Southern District of New York, and compromised the data of that MSP and select clients involved in; banking and finance, telecommunications [...]
We’ve all heard of the expression, “The customer is always right.” But, as anyone who works with customers can tell you, this isn’t always true. In fact, the whole reason for our industry is to step in when the customer doesn’t know what’s right. Still, we are partners in the success of our customers, and [...]
For those of you who have been to our Sales Training Labs, you’ll recall that we cover lots of topics from the QBS (Question Based Selling) approach to selling. One of the techniques QBS uses is the Herd Theory. Alan Rohrer, a partner at QBS and one of our Sales Lab Trainers, had a few [...]
The Registrar of National Day Calendar has designated the first Thursday of May of each year as World Password Day. World Password Day is a celebration to promote better password habits. Passwords are critical gatekeepers to our digital identities, allowing us to access online shopping, dating, banking, social media, private work and life communications. Get tips to [...]
As the business owner or as a member of the executive team within your MSP, you've been around the block a few times and probably have lots of stories to share when it comes to bringing on new staff, building teams and managing your company culture. With all of the different scenarios you have running [...]
Use this quick estimator of your company’s reach on social media. Since this is a company example, we’re going to stick with LinkedIn. 1. How many people at your company are on LinkedIn? If you’re not sure, go to LinkedIn, look up your Company in the Search, and see how many people are listed there [...]
Since the dawn of time, psychopathy has been positioned as a negative “grouping of personality characteristics” – the makings of a serial killer or the beginnings of an epic con man. But, in all reality, is psychopathy really such a bad thing? Think about it for a minute. It’s been said that out of every [...]
