CharTec to provide partners with help desk services from GMS Live Expert™.
Bakersfield, CA (PRWEB) August 02, 2013
CharTec, the SMB channel’s leading “Hardware as a Service” (HaaS) and Managed Services Sales Training provider and Global Mentoring Solutions, a diverse, customer centric support organization that provides managed Help Desk services, launched a partnership today to provide CharTec partners with the GMS Live Expert Help Desk.
CharTec’s new partnership with GMS will allow its partners to have access to a Help Desk solution that boasts industry leading first interaction resolution rates, fully certified technicians as well as integration with PSA software. The new offering is scalable to the partner’s current business offering with a 10 person seat minimum and the option for a complete white labelled setup. It will allow partners to provide 24/7 global chat, email, and phone support, with North American support specialists.
“We here at CharTec, are committed to providing our partners with the best solutions possible for their MSP offerings and by working with GMS, we can continue on this path with help desk,” said Alex Rogers, CEO of CharTec.
“Our team at GMS is excited to work with an experienced partner such as CharTec. We believe GMS’ commitment to delivering a positive customer experience, by offering best of breed solutions will be of great value to the CharTec community and contribute to our mutual success.” said Wayne Goldstein, CEO of Global Mentoring Solutions.
CharTec will begin offering GMS Help Desk solutions to their partner base immediately with special pricing and onboarding.
About CharTec
CharTec was developed exclusively for IT service providers who support small to medium-sized businesses through Managed Services. They have designed and built the largest MSP training facility in North America and created an exclusive Hardware as a Service “HaaS” program, providing custom hardware and services such as workstations, servers, firewalls, 24×7 help desk, and an award winning BDR all at no major upfront cost to you or your clients. CharTec Partners report increases from 65% – 110% in revenue per client by adding CharTec hardware to their current MSP offerings and attending our specialized sales and technical training, the CharTec Academy. Let CharTec accelerate your success today! For more information, visit https://chartec.net.
About Global Mentoring Solutions (GMS)
GMS through its MSP focused brand, GMS Live Expert™, provides Help Desk services through its MSP Channel Partners. With 24/7 end user phone, chat and ticket system driven support capabilities; GMS Live Expert aims to augment our partners support services. With each Partner engagement, GMS provides a unique direct inward dial, branded chat engine and a PSA to PSA ticket system synchronization. GMS handles all inbound client communications directly under the branding of its channel partners. Visithttp://www.globalmentoring.com to learn more about GMS.
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