Sales

Salespeople can fail at selling for a variety of reasons, but here are some of the top reasons salespeople suck. 1. They’re too arrogant.   2. They bad mouth the competition.   3. They blame the client.   4. They can’t focus.   5. They fail to build up credibility.   6. They fail to engage [...]

Recently, someone asked us a question, and it went something like this, Hey, CharTec.  We have all these break-fix clients, and we don’t really want to play on that side of the fence anymore.  How do we go about converting our current break-fix clients to full-blown managed services clients? Our answer to this question is [...]

We all know the curse of the MSP well – everyone does the same thing, boasts the same features, and promises the same level of service.  We’re all in the same ocean, sinking in a pathetically small boat, and each one of us is paddling desperately to the only life preserver within a 50 mile [...]

The traditional salesperson relies on word crutches to help push them through a sale, but here at CharTec, we like to refer to these unnecessary crutches as Killer Fillers. A Killer Filler is nothing more than word vomit, and with each spew of the mouth, your credibility takes a hit and your potential takes a [...]

Charisma is a powerful thing.  With it, you can rule the world (or at the very least, a small group of gatherers who don’t know any better). Charisma can be used for good—as we saw with Martin Luther King Jr., who openly opposed segregation through nonviolent resistance and passionate public speeches in the 50s and [...]

Have you ever expected a certain level of customer service from a company but instead, you received something entirely different? Maybe you received customer service better than what you initially expected.  Impressed with the service, you decided to make that company your go-to. Or, perhaps you received customer service that was less than spectacular.  Completely [...]

One key advantage stems from networking—new opportunities.  These opportunities arise from the knowledge and inspiration flowing out of and as a result of the connections you create.  And all of this… is invaluable. However, the question becomes: Can you mingle? Do you have the skill to network with the best of them?  Or, are you [...]

You own the business.  You supply the products.  You manage the services.  And, this might be where things get a little confusing for you.  You see, all you’re hearing is you and, so, for some odd reason, you think the “you” in all this actually matters.  But, it doesn’t. All that really matters is them, [...]

Cold calling definitely has to be one of the worst sale’s techniques ever invented.  Whether it works or not, picking up the phone to call a complete stranger is difficult, nerve-wrecking and stressful.  You have about three minutes to introduce yourself, your business and your services, familiarize yourself with the person on the other end [...]