It is way past the time to embrace VOIP. VOIP is here to stay, it is not going away and if you are not incorporating it into your product offerings, it will affect your business. The FCC is currently reviewing the laws they place on the incumbent ILEC's and their responsibility to provide POTS lines [...]
Over the course of the next few blogs, we’ll be introducing a few ways for your MSP to stay ahead of the curve. Our theme for the month of July is Innovation, so what better way to immerse ourselves in innovation than to take it piece by piece, department by department, revealing what we see [...]
Last week we hosted the first CharTec Marketing Lab of our summer season, which was attended by six fabulous business executives from all across the country. Over the course of three days, myself, the CharTec marketing team and the attendees spent our time developing marketing plans, SWOT analyses, objectives, social media pages and plans, a [...]
CEOs are getting a bad rap. According to a 2009 poll conducted by Weber Shandwick, only 14% of American Business Executives hold a positive view of chief executives, meaning that a whopping 86% of business executives don’t actually like their CEO or other CEOs for that matter. Needless to say, there is a lot more [...]
When it comes to owning and operating a small business, you have to wear a lot of hats. This is especially true in the case of marketing, which more often than not, falls under the Sales hat or happens only when the owner finds the time. This scenario is something that I hear quite often [...]
Just in case you missed it, this past week we had our processes and procedures filled Operations Academy! Shane Swanson took the stage for what is called around the office "The Shane Swanson Show." One of his most popular sessions is his Power of Process session. In this session, Shane enlisted the help of a [...]
How do you measure success in your business? How do you measure failure? Can you even measure anything? How about your strategy? Is there one? Are you flying by the seat of your pants or do you actually have a game plan? Yes, I know, these are a lot of questions that you hopefully know [...]
We are excited for what we have in store for next week's Operations Academy! All the way from Australia we will have special guest Tim Brewer, who will be talking about everything from Making Projects Profitable, to Scalability, to the Disciplines of Great Operational Leaders. It is going to be two days of action packed [...]
For those of you who missed last week's Academy, boy, you really did miss out! We decided to combine two of our best Academies and put them under one roof at the same time. That's right, the dynamic duo of Sales and Marketing! Alex Rogers and Emalee Sugano rocked the house during a duel session [...]
You may not have considered this, but you can change the way your customers interact with you. No IT provider wants to be pestered by every little thing that their clients can think up. You don't want clients or your techs calling you when they need a basic update, or to ask you what the [...]
