When your MSP business is growing it’s only natural that, most weeks, you’ll work more hours than you realize. If you started as a one-man shop, then you are doing more jobs than you’re probably aware of. But you need to do what it takes to keep your clients happy, and gaining more clients makes you happy so you put in those extra hours.

Talk to any MSP owner who has been in business for seven years or more, and there’s a pretty good chance that they are on, at least, their second marriage. This industry is littered with stories about MSP owners neglecting their family life while devoting all their time to the needs of clients. Hopefully, it’s not too late for you! Read the tips below and get started on your new Work/Life balance.


The first step in becoming aware of the amount of time you’re spending at work is keeping track of your time. As a one-man shop you usually don’t track your time because every task goes into the same pool of to-dos, and you’re the only one doing them. You might also think that there’s no need to track how much time you spend with each client, but you do need to know for billing purposes.

Keeping track of how and when you spend your time dealing with clients will open your eyes to scheduling issues and inefficiencies. You’ll also become aware of your needs of hiring someone to take some of the less important work off your shoulders. See our blog on When and Who to Hire for more detailed information.


FOMO is an acronym that means: Fear of Missing Out. Work-related FOMO is the fear of losing a client, or the fear of not doing your job to it’s fullest, even if it means putting in extra hours. This is where your work-life interferes with your personal life. You’ve built your company by working hard and putting in extra time. There’s nothing wrong with that. But when things snowball into a much larger workload than you started with, it’s time to reevaluate your situation and get comfortable with taking things off your plate.


In the early years, you grew used to taking on any job, anytime, anywhere. But as you grow it gets harder and harder to keep loading up your daily task list with new clients to manage. You’ll eventually reach a point where you’ll have to push back a bit. Don’t get yourself into a situation where you’re overpromising and underdelivering. That’s not good for busine